Dear Patients,
The information and regulations included in this guide are essential for us to provide you with high-quality service and to eliminate any factors that may threaten your health. Please read this guide carefully.
PATIENT RIGHTS
We understand that when you come to Private TUSA Hospital to protect, maintain, or regain your health, you may encounter unfamiliar procedures, practices, and terms that you do not face in daily life. Within this context, as TUSA Hospital, we bear the responsibility of informing you—our valued patients—and your relatives about your rights and your expectations from us, in line with the principles set forth in our Mission, Vision, and Quality Policy.
As TUSA Hospital, we aim to provide healthcare services in the best way possible and to prevent violations of patient rights and potential problems. We strive to train all our healthcare staff accordingly and continue to work in that direction.
1. Access to Services
• Our patients have the right to receive information about hospital rules and practices, and how to benefit from healthcare services.
• Healthcare institutions are obliged to place informative boards, brochures, and signs in accessible areas to inform patients.
• Patients have the right to act within the legal framework of the country concerning procedures such as organ transplantation or experimental research.
• Taking into account the patient’s physical and mental condition, they have the right to receive clear and sufficient information about what procedure will be done, why, and how.
• All patients and their relatives can benefit equally from all services regardless of language, religion, race, or gender.
2. Information and Consent
• Patients, either directly or through their legal representatives, have the right to receive complete and comprehensible information regarding their health status. This includes the proposed medical interventions, potential risks and benefits of each procedure, alternatives to the proposed treatments, possible outcomes of not receiving treatment, and the anticipated course of action.
• If requested in writing, patients have the right to receive a written copy of all medical records and documentation.
• Except in cases of medical or legal necessity, patients have the right to make informed decisions about their treatment after being informed of potential serious side effects, risks of death, recovery challenges, and the probability of success. By exercising this right, the patient is deemed to have consented to the procedure.
• Patients have the right to receive information about proper pain assessment and treatment.
• Patients and their families have the right to receive information on how to make decisions regarding organ and tissue donation.
• Patients have the right to be informed about how to participate in clinical research and trials conducted in the hospital. Those who agree to participate also have the right to be informed about the protection measures taken for them and their families.
• Patients have the right to be clearly informed about the hospital’s mission.
3. Privacy
• Our patients have the right to receive services in an environment that respects their privacy throughout their entire treatment process.
• The medical and personal information of every individual who applies to our hospital is protected with confidentiality, even after death. This information can only be disclosed with the patient's explicit consent or a final court order.
4. Respect
Our patients have the right to receive respectful, compassionate, and friendly service under all circumstances, while their personal dignity is preserved.
5. Right to Know, Choose, and Change Staff
Patients have the right to know the identities, positions, and titles of the doctors, nurses, and other healthcare personnel responsible for their care, and to choose or request a change.
6. Requesting a Consultation (Second Opinion)
Patients have the right to request a consultation from another physician regarding their diagnosis or treatment.
7. Refusing or Discontinuing Treatment
Except in legally required situations, patients have the right to refuse or discontinue planned or ongoing treatment, provided they accept responsibility for any potential consequences.
8. Choosing and Changing Healthcare Institutions
Patients have the right to choose and benefit from services at a healthcare institution of their choice, in accordance with applicable laws and regulations.
9. Performing Religious Practices
Patients, regardless of their religion, have the right to freely perform their religious practices, provided it does not interfere with their treatment.
10. Safety
Everyone has the right to expect and demand safety within the healthcare institution. Our hospital takes all necessary precautions to ensure the safety of patients, their visitors, and companions.
11. Companions and Visitors
Patients have the right to receive visitors and have a companion assist them during their treatment, provided it is approved by their attending physician and complies with hospital rules and procedures.
12. Institutional Rules and Practices
Patients have the right to be informed about the rules and practices that will be applied during their hospital stay.
13. Submitting Complaints / Opinions and Suggestions
Patients have the right to initiate the hospital’s complaint mechanism, have their complaint reviewed and resolved, and to be informed of the result in case of a rights violation.
PATIENT RESPONSIBILITIES
Patients and their relatives who seek medical care at Private TUSA Hospital have responsibilities before and during their hospital visit to ensure the highest quality of service. These responsibilities include:
1. Providing Information
Patients and their relatives are responsible for fully and accurately providing information about their complaints, past illnesses, current medications, and all health-related details so that their health status can be assessed and appropriate treatment provided.
2. Complying with Recommendations
Patients are obliged to follow the treatment plan recommended by the physician responsible for their care and accept the implementation of the care plan by other healthcare staff according to the doctor’s instructions.
3. Refusing Planned Treatment
If a patient refuses the planned treatment, they are responsible for the consequences.
4. Complying with Hospital Rules
Patients are responsible for following the rules and practices of our hospital.
5. Showing Respect
Patients must act in accordance with hospital rules regarding noise, visitors, or other disturbances that may endanger or negatively impact other patients and their companions.
6. Infectious Conditions
Patients and their companions are responsible for following all recommended precautions to prevent the spread of infectious diseases.
7. Payment Responsibility
Patients are responsible for covering the cost of their tests and treatment. If they or their companions intentionally damage hospital equipment or supplies, they are responsible for paying for the damage.
8. Patient Visitors
Patients are responsible for limiting the number of visitors at a time, ensuring visitors follow the designated visiting hours, and not bringing food or beverages.
Our Visitor Policy
Patient visits are important to the recovery process, and our institution values this greatly. We thank you for your support during this time. Our shared goal is to protect our patients and prevent hospital-acquired infections. To support us and your loved ones, please pay close attention to the following guidelines.
GENERAL VISITATION RULES
• Please comply with the visiting hours: 10:00–22:00.
• Do not smoke anywhere in the hospital except designated open-air areas.
• Especially before visiting intensive care units, please wash your hands.
• Please limit visitation to 15 minutes per patient and ensure there are no more than two visitors in the room at a time.
• If you have an infectious illness such as the flu or a cold, do not visit patients.
• Do not bring children under the age of 10 for patient visits.
WARD VISITATION RULES
Patient visitation in the wards is permitted between 10:00 and 22:00. These hours are scheduled considering patients’ rest and care routines.
• Visits in cases that may be harmful to the patient require doctor’s approval.
• Outside visiting hours, first-degree relatives may visit patients who have been admitted urgently or have undergone/are scheduled for surgery, with doctor’s permission.
• Day-care hospitalization is also subject to the above rules.
GENERAL INTENSIVE CARE UNIT INFORMATION & VISIT RULES
• In the Intensive Care Unit, visitation and updates are available between 14:00–15:00 for first-degree relatives only, and visits may be rescheduled if the ICU is not suitable that day.
• A maximum of 2 (two) visitors are allowed per visit.
• Visitors must wear shoe covers, gowns, masks, and caps before entering the ICU. Hand hygiene with disinfectant or handwashing is mandatory before entry and after exit.
• Visitors must strictly follow ICU entry and exit protocols.
• During working hours, patient updates are provided by the primary physician.
• During nights and weekends, updates are provided by the on-call ICU physician.
• No information will be given to individuals who are not the patient’s legal relatives.
• Patient needs are determined by the assigned nurse and shared with the family.
• ICU staff and nurses are not authorized to share information about patient conditions.
NEONATAL INTENSIVE CARE UNIT INFORMATION & VISIT RULES
• Unless there is a medical intervention, the baby’s mother and father may visit between 14:00–16:00.
• Use the equipment provided by the nurse at the entrance.
• Mothers should keep their nails short and free of polish, and remove rings, bracelets, or similar items due to infection risk.
• The rules listed above must be followed every time before entering the Neonatal Intensive Care Unit.
OUR SERVICES
Room Introduction
After your admission, your floor secretary or ward nurse will introduce the room and explain how to use the equipment and items in the room.
Patient ID Wristband
The purpose of this practice is to avoid confusion during procedures and ensure you receive the correct care. Please do not remove the wristband until you are discharged. If the wristband is removed or becomes unreadable, ask the ward nurse for a replacement.
Informed Consents
Before any medical procedure, you or your relative will be informed, and your signed consent will be obtained.
Nurse Call Button
In case of need, use the Nurse Call Button located beside the patient’s bed and in the bathroom to reach the nurse.
Medication Safety
To ensure your treatment is carried out correctly and effectively during your stay:
Inform your doctor or ward nurse about all medications you are currently using.
If you have brought any medications with you, hand them over to your ward nurse.
Do not take any medications other than those given by your nurse.
Ask your nurse about the purpose and timing of each medication.
Companion Bed
Try to stay in the room with your companion during your hospitalization. Accommodation and meal services for companions are included in the room charge. If needed, ask the support staff for sheets, blankets, and pillows. If you don’t have a companion — especially if you are at risk of falling — inform the ward nurse so proper arrangements can be made.
Television Service
Each room has a remote-controlled TV. Please be mindful of the volume to avoid disturbing other patients.
Internet Service
Our hospital offers wireless internet. If you experience any connection issues, inform the floor secretary or ward nurse.
Electrical Devices and Lighting
You may use the sockets in the room and bathroom for your devices. Please refrain from using items like kettles, as they may cause technical issues. The lights are controlled by switches on the wall near the entrance. Please use only those switches assigned to room lighting.
Air Conditioning System
Room heating and cooling are managed via a central system, which also ensures air purification. You can adjust the room temperature and fan speed using the wall-mounted thermostat near the room entrance. For your safety, room windows are kept closed.
Cleaning Services
Your room will be cleaned daily by our housekeeping staff. Toilets are cleaned regularly throughout the day, and additional cleaning is done as needed. For other cleaning needs, inform your ward nurse. Use the bathroom trash can for regular waste. For sharp or hazardous waste, inform the nurse directly.
Meal Service
Meals are served by designated staff at the following times:
Breakfast: 06:00–07:30
Lunch: 11:30–13:00
Dinner: 16:30–18:00
Please remain in your room during these hours to receive your meals. Your nutrition plan is prepared by dietitians based on your doctor’s recommendations. Do not consume food or beverages other than what is provided unless approved by your doctor or dietitian. Companion meals are delivered during the same hours.
Outside these hours, you may use the cafeteria. You can find the cafeteria menu in the folder provided in your room.
Cafeteria Service Hours:
07:00–17:30 Closed on Sundays.
OTHER SERVICES
Satisfaction Survey
The patient satisfaction survey is designed to collect your feedback about the services you received and to help us improve our service quality. As part of this responsibility, it is very important for us that you complete the “Inpatient Satisfaction Survey” before your discharge.
ATM
There is an ATM located near the hospital entrance. For directions, please ask the ward nurse or floor secretary.
Flowers
To prevent infections, live and soil-based flowers are not accepted in our hospital. Any flowers delivered in your name will be received by our staff and you will be notified by phone. You can collect your flower from the information desk at the time of discharge.
Security
Security services in our hospital are available 24/7 for your safety and peace of mind. All general areas of the hospital are monitored by a closed-circuit camera system. Do not make any payments except at the official cashier desks. Do not smoke in your room or anywhere inside the hospital. For any questions, you can call extension 4315.
Parking Lot
Our patients and their relatives may use either the free or paid parking options.
IMPORTANT PRECAUTIONS TO NOTE
1. Fall Prevention
Your risk of falling in the hospital may be higher than in your daily life due to medications, procedures, or surgery. For your safety, please follow these precautions:
If your doctor or nurse has advised you not to get up alone, take it seriously and always ask for help.
Keep your phone, nurse call button, and personal items within easy reach.
Ask your nurse to adjust your bed height so you can get in and out of bed safely.
If allowed to walk independently, ensure the area is well-lit.
Use non-slip slippers. Pay attention to wet floor warning signs.
If using a cane or walker, ensure you can use it safely and comfortably.
Always ask your nurse for help before taking a shower.
2. Hand Hygiene
To prevent infections, both you and your visitors must follow hand hygiene rules. Wash your hands frequently and use hand sanitizer stations placed throughout the hospital.
Wash your hands:
Before and after using the restroom
After touching dirty items
Before and after meals
Before and after touching wound dressings
Upon entering and leaving any patient room
All healthcare staff are responsible for practicing hand hygiene before any procedure. If you have a catheter, needle, tube, or dressing, keep the area clean and dry. If you notice redness, pain, discharge, or a soaked or displaced dressing, inform your nurse or doctor immediately.
Ensure your visitors are not carrying contagious illnesses like the flu. Depending on the infection type, masks, gloves, gowns, or visitor restrictions may be applied to protect other patients and staff. Your doctor and nurse will inform you of the necessary precautions in such cases.
3. Isolation Signs
Identifying markers defined by the Ministry of Health are used for patients who are infected or colonized. These signs are used throughout the isolation process, including during patient transport.
Respiratory Isolation
Used in addition to standard precautions to prevent infections transmitted via air. A “Respiratory Isolation Sign – Yellow Leaf” is posted at the room door or bedside. The room door should remain closed. Everyone entering the room must wear a special N95 respirator.
Droplet Isolation
Applied in addition to standard precautions to prevent droplets from infecting mucous membranes (nose, throat, eyes) during talking, coughing, sneezing, or medical procedures. A “Droplet Isolation Sign – Blue Flower” is placed at the door or bedside. The room door may remain open. Anyone approaching closer than 1.5–2 meters must wear a surgical mask.
Contact Isolation
Applied in addition to standard precautions for patients infected or colonized with microorganisms that can spread through direct or indirect contact. If contact isolation is known or suspected, the patient is placed in a private room if possible. Gloves must be changed after procedures with high contamination risk and removed before leaving the room. Hand hygiene must be performed before and after entering the patient’s room and before and after wearing gloves, according to the “Hand Hygiene and Glove Use Instruction.”
10 STEPS FOR SUCCESSFUL BREASTFEEDING
Basic Management Practices
a) The "International Code of Marketing of Breast-milk Substitutes" and relevant resolutions of the World Health Assembly are fully implemented.
b) A written “Infant Feeding Policy” is created and regularly shared with staff and parents.
c) Ongoing monitoring and data management systems are established.
Essential Clinical Practices
Pregnant women and their families are informed about the importance and management of breastfeeding.
Mothers are supported to initiate skin-to-skin contact with their babies as soon as possible after birth and to begin breastfeeding immediately and continue uninterrupted.
Support is provided to mothers in initiating and maintaining breastfeeding and in managing common difficulties.
Unless medically necessary, newborns are not given any food or drink other than breast milk.
Mothers and babies are kept together 24 hours a day in the same room.
Mothers are supported in recognizing and responding to their babies’ hunger cues.
Counseling is provided to mothers about the use and risks of bottles and pacifiers.
Before discharge, parents are informed about centers where they can receive continued breastfeeding support and care.
DISCHARGE PROCEDURES
Your discharge time will be determined by your doctor at the end of your treatment. During your discharge meeting, your doctor will inform you about:
What you need to do to continue your care,
Follow-up appointments,
Medications you need to use,
Physical therapy or other rehabilitation needs,
Dietary guidelines.
We recommend taking notes or requesting written instructions to help you remember the details of your treatment. Do not hesitate to ask questions and take notes during the meeting.
While continuing your care at home, please follow these suggestions:
Review your prescription. Make sure you take the correct medications at the correct time, know how to use them properly, and understand potential side effects.
Take precautions to prevent falls.
Pay attention to your diet and nutrition.
Do not smoke.
Ask for educational materials about your condition and ways to protect your health.
Please attend your follow-up appointment on the specified date and time.
